Bookings
All bookings will be confirmed by email. It is the customer’s responsibility to review and confirm all details, including date, time, flight information, pickup and drop-off addresses.
Please contact the office immediately if any details are incorrect so amendments can be made and an updated confirmation issued.
The company is not responsible for incorrect information provided by the customer.
Payment
Full payment is required prior to pickup via credit card, direct bank transfer, or cash (cash accepted at the office only).
Credit card details are required for all reservations and may be held as security for waiting time, late cancellation, no-show, or vehicle damage.
In-vehicle payments are not permitted under QLD transport law.
The company reserves the right to refuse service if payment is not received in full or an agreed arrangement is not in place.
Weddings and formals must be prepaid in accordance with the relevant Terms & Conditions.
Waiting Time
Ten minutes complimentary waiting time applies from the scheduled pickup time.
After this period, waiting charges apply:
- Sedans: $1.50 per minute
- People Movers: $2.00 per minute
- Stretch Limousines & Mini Coaches: From $3.00 per minute (vehicle dependent)
Waiting time does not apply to late flight arrivals. It does apply for delays caused by shopping, dining, hotel delays, or other customer-related delays.
If wheelchair assistance or special assistance is expected, please advise at the time of booking.
Pricing
- All prices include tolls, airport parking, and GST unless otherwise stated.
- Prices apply to A–B transfers only.
- Additional stops: From $30 per stop (subject to distance and vehicle type).
- Night rates apply for pickups between 10:00pm–6:00am.
- Public holiday surcharges may apply.
- Quotes are based on standard conditions unless otherwise specified.
Cancellations
Charters / Buses / Mini Coaches
- More than 7 days: Full refund less $55 administration fee.
- 7 days to 24 hours: 25% cancellation fee.
If a replacement booking of equal or greater value is secured, refund applies less $55 fee. - Within 24 hours: 50% cancellation fee.
- Day of service / no-show: Full payment retained.
Sedan Transfers
- Cancellations within 4 hours of pickup: Full charges apply.
Special events, weddings, and formal bookings are subject to separate Terms & Conditions.
Delays, Traffic & Unforeseen Events
While every effort is made to arrive early, delays may occur due to traffic, weather, accidents, or mechanical issues.
If a delay is anticipated, the company will contact the lead client when safe to do so and arrange an alternative vehicle where possible.
The company reserves the right to substitute vehicles or issue a full refund if service cannot be provided due to circumstances beyond control.
No responsibility is accepted for vehicle access restrictions at any location.
Cleaning & Conduct
Drivers may refuse service if passengers are unruly, abusive, intoxicated, or pose a safety risk.
The booking client is responsible for any damage or cleaning costs caused by passengers.
- Interior sanitisation: From $350
- Vomiting: Minimum $500
Charges will be applied to the provided payment method.
Vehicles must not exceed legal passenger capacity under any circumstances.
Airport Transfers – Brisbane Airport
Airport parking fees apply when vehicles enter the limousine area. Current basic time allowances and fees apply depending on vehicle type.
If delays exceed the permitted parking time, additional airport charges may be passed on to the client.
Drop-offs use the general terminal drop-off zone where no additional parking fees apply.
Child Restraints
Clients must advise at the time of booking if children under 7 are travelling.
Child seats: $20 each (or clients may supply their own).
Failure to advise may result in refusal of travel for the child.
Accounts
- Monthly accounts: Payable within 7 days.
- Casual accounts: Must be paid prior to travel.
- Unpaid accounts may result in refusal of future bookings.
Smoking & Alcohol
- Smoking (including vapour products) is not permitted in any vehicle.
- Food and alcohol are not permitted on coaches or sedan limousines.
- Alcohol may be permitted in stretch limousines (subject to conditions).
Limits of Liability
Liability is limited to a refund of monies paid for the specific trip only.
No consequential loss or additional claims will be accepted.
Insurance coverage applies only while passengers are inside the vehicle and en route.
Travel insurance is recommended.
No responsibility is taken for luggage or personal effects.
Weather Events
In extreme weather conditions (including cyclones, hail, floods, or storms), service may be delayed or cancelled.
If service cannot be provided, a full refund will be issued.
Disclaimer
Terms and conditions are subject to change without notice.
For assistance, contact the office immediately on 07 2115 8960.